OH&LA Offers 2 Educational Events this September
OH&LA, in partnership with AH&LA, will host two very informative training sessions on September 24 and 25. The sessions will focus on managing our ever-changing generational workforce, as well as service culture and serving your guests. Both sessions will be presented by Judy King, Quality Management Services, LLC.
Begin to identify those who would benefit from these sessions, including your supervisory associates and any associate who is in contact with and serving your hotel guests (and isn't that everyone?)!
September 24 • 12:30pm - 4:30pm
Managing the Inter-generational Workforce
presented by Judy King, Quality Management Services, LLC
Capital Distributing (Coors/Miller facility)
421 N Portland Avenue
Oklahoma City, OK 73107
In this session, you will compare and contrast the four generations in regard to a variety of factors, such as: Influencers, Core Values, Attributes, Family Experience, Work Ethic, View on Work/Life Balance, Preferred Work Environment, Work Assets, and Work Liabilities.
Four generations are explored in these sessions:
- Traditionalists (Born 1900 to 1945, included to provide context for organizational culture influence)
- Baby Boomers (Born 1946-1964)
- Generation X (Born 1965-1980)
- Millennials (Born 1981–2000) communicate and collaborate with Boomers through Millennials in the work place for everyone’s greater satisfaction and productivity
September 25 • 8:30am - 12:30pm
Simply Service
presented by Judy King, Quality Management Services, LLC
Capital Distributing (Coors/Miller facility)
421 N Portland Avenue
Oklahoma City, OK 73107
Creating positive interactions and relationships with customers is possible through consistently giving exemplary service. Simple yet highly effective means of meeting and exceeding the customer’s needs, even when things go wrong, are introduced in this interactive session. Participants will learn how to:
- project a positive, caring service attitude
- meet criteria guests use to evaluate service quality
- practice steps of service in exemplary guest interactions
- anticipate guest needs and build trust
- solve problems quickly and efficiently using a four-step method
Rates
- OH&LA Members - $50/session
- Non-Members - $75/session
Refreshments will be provided during both sessions.
